The 2013 KPMG Nigeria Banking Industry Customer Satisfaction Survey (BICSS)

About the Banking Industry Customer Satisfaction Survey (BICSS)

The annual Banking Industry Customer Satisfaction Survey (BICSS) is a publication of the Management Consulting practice of KPMG Advisory Services. The Management Consulting practice provides strategy, business transformation, technology, project management and human resource advisory services.

Now in its seventh year, this report details findings from more than 14,000 retail, over 3,000 SME and 400 corporate/commercial banking customers across Nigeria.

The survey focuses on customers’ preferences, levels of satisfaction and expectations from their banks. This year’s edition included a new feature, the ‘future of banking’ survey, which set out to understand the perceptions of the new generation of young professionals on how they intend to interact with their banks in the future.

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Download the full report here: [download id=”7″]

David Okwara

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One Response to The 2013 KPMG Nigeria Banking Industry Customer Satisfaction Survey (BICSS)

  1. kamoru July 28, 2015 at 11:59 am #

    Customers satisfaction is very important for the survival of any business .

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