Mobile banking series: An overview of why mobile banking remains important for financial inclusion in Africa
As the world’s last frontier, Africa continues to be on a positive growth trajectory and all indications are that the growth will only intensify going into the future. Currently, the African population is estimated at over one billion people and it is estimated that over 50% of the overall population will be living in cities by 2030. This rapid urbanisation will have to be matched with acceleration in infrastructure development to support people’s livelihood and commercial activities alike.
Business Monitor estimated that the value of transactions would increase from $12 billion in 2011 to $85 billion in 2016 in the continent. According to the African Development Bank, annual consumer expenditure will reach $2.2 trillion by 2030. Viable growth in commercial activity will be crucially dependent on similar growth in payments infrastructure to support the volumes of transactions associated with projected levels of consumer expenditure.
A case exists for mobile banking and mobile payment to also play a greater role in commerce. Mobile banking refers to the provision of banking services to customers through mobile devices. Mobile payments, meanwhile, refer to the transfer of funds or any other form of value through mobile devices in return for goods and services.
These payments can be executed either in proximity or remotely. Together with mobile retail, they collectively represent what is referred to as M-Commerce. In M-Commerce there are a number of regulatory frameworks governing banks, telecommunications operators, technology companies, merchants, and other players involved in the mobile money ecosystem.
These frameworks primarily seek to uphold the safety and security of financial transactions as well as to protect personal information. Even though some countries have clear frameworks, there are markets where the regulatory frameworks are not established enough to clarify the market turfs; for example, for telecommunications operators vs. banks.
Mobile banking is set to grow in the continent for a number of reasons. Firstly, there is the fact that generally Africa has a low base of physical banking infrastructure. According to a British Magazine, Technology Banker, in 2009 there were roughly 36,000 ATM’s in the continent, most of these in South Africa.
Mobile banking set to grow in Africa
A 2011 World Bank research paper suggested that the number of ATMs per 100,000 adults was 59.58 in South Africa. The picture is somewhat skewed when this ratio is compared to South Africa’s neighbouring countries like Lesotho (7.3), Mozambique at 5.7, and Namibia at 30. The same ratio in the European Union stood at 70.
In addition to lack of physical infrastructure, the continent’s internet penetration rate remains the lowest in the world. The opportunity is that, with the high cellphone penetration rates across the continent, Africa may not need to catch with respect to traditional banking and payments infrastructure.
Secondly, the pricing regimes for existing infrastructure such as ATMs and cards are not responsive to the economic realities of most African markets. Exacerbated by the local currencies performances, this affordability challenge is even greater in the international money transfer domain. Most African economies are dependent on international money transfers due to the large number of African expats all over the world.
Leveraging mobile technology
According to an online publication, the African Focus, remittance flows to Sub Saharan Africa were estimated at $21 billion a year from 2008 to 2010 and increased to $24 billion in 2012. The transfer cost, according to the World Bank was 11.57% per $200 in the third quarter of 2011 in Sub Saharan Africa, the highest average cost compared to other parts of the world. This certainly positions mobile payments as an alternative channel that is real time cost effective.
Lastly, one of the major social imperatives that cut across the continent is the challenge of financial inclusion. There are varying statistics around the number on unbanked adults in the continent. What remains clear is that access to financial services and not just bank accounts is a major issue. The economies of Africa will not reach their potential if access to financial services does not reach the broader sections of the populace.
About Femi OkeRelentless passion for creativity and digital acumen to help a professional services firm thrive in the digital space. Femi is an individual with a rich experience on regional African knowledge, its diverse business culture and he understands the continent’s economic drive. He thrives on selfless service and lasting mutually beneficial relationships with colleagues and especially clients encountered in the course of his duties. He is creative, practical and self-motivated with business judgement in corporate, brand and strategic communications, social, digital & traditional media and executive profiling. Roles in the firm include New Media, Digital Communication, Corporate Communication, executive profiling and Brand Management execution. Working on the multi-million dollar Africa high growth market project stands out for femi; besides this, managing all KPMG’s digital communication for the World Economic Forum on Africa is another project that gives him great delight. Femi holds a Masters Degree in Global Marketing from the University of Liverpool.
African Development Bank, African economies, African markets, African population, banking infrastructure, banking services, business model, consumer expenditure, financial services, financial transactions, m-commerce, m-pesa, mobile banking, mobile devices, mobile money, mobile payment, mobile payment systems, mobile retail, regulatory frameworks