It’s time to robotize your business
For many years, Business Process Management (BPM) systems have been helping companies from different industries improve their performance as well as the quality of their customer service. Digital transformation processes brought some complexity to the way companies were organized – technology has become a critical issue within all business units. On the other hand, it greatly paid-off by hugely optimizing different procedural workflows.
As its name implies, BPM tools and strategies are associated with corporate management processes. It is an area where important adjustments can be made to achieve commercial and strategic gains.
Now companies are starting to look at solutions to optimize specific operational tasks. That’s why in recent months the concept of Robotic Process Automation (RPA) has grown among organizations that want to be on the front line of technology innovation.
Once again, the name of the concept demonstrates its main goal: robotize business processes in order to create greater automation and generate greater organizational efficiencies. That said the concept may seem very ethereal, but the experience shows that RPA tools can generate savings of more than 40% in the costs of certain processes, the definition of RPA starts to be more tangible.
RPA, an investment for the future
These tools have the main function of putting a software robot to execute business processes that are perfectly delineated, result in repetitive tasks and have a strong sense of objectives based on specific rules. By robot is meant a software agent designed from scratch to think about this specific task.
Insurers, banks or retailers are some examples of organizations that are already investing on RPA agents. But any other industry that has repetitive tasks that can benefit from automation, find in RPA a strong ally.
Where do the RPA gains come from? From the very concept of robot. Robots guarantee better production cycles, since they work 24 hours a day, seven days a week and 365 days a year. In addition, robots make no mistakes in copying data between systems, thus significantly reducing recurring errors by typing.
Also, robots can be scheduled according to their purpose. That is, it may not be advantageous for a given task to have a constantly active agent, but one that only works on weekends or in specific situations. This flexibility can be outlined with just a simple configuration, and the robot itself will know when it’s time to take action.
Longer production cycles, coupled with lower costs and error rates, turn RPA agents into drivers of organizational efficiency and savings.
When considering the application of these systems in your company, you will most likely come up with the ethical issue related to robotics – by investing in robots will I be disinvesting in qualified human resources? The answer is no. By freeing people from repetitive, boring, prone to error and time-consuming tasks that, like it or not, need to be fulfilled, it will be possible to move these workers to more creative processes or to business areas where human performance is critical, thus more business value is produced.
How to start
To understand how your business can benefit from robotic process automation, you will first need to analyze the different processes that exist in your organization. Look first and foremost for repetitive, high-volume tasks that include structured data or that are still done manually.
For example, an RPA can be responsible for importing and exporting data between different systems, can do data analysis and reporting, can manage emails and even control the input of information into online forms.
A very important aspect of RPA solutions is that it must be the robot performing the tasks we want to automate in the same way as a human would. Robots must use existing applications and systems without the need to change them.
Investing on robotic process automation systems is a great win for the company – both in terms of customer satisfaction and employee satisfaction.
If there is a lesson that digital transformation has given is that customer demands and market pressures are constant. Having tools that ensure greater responsiveness and flexibility is something that companies should not ignore. Are you ready to robotize your business?
For more information:
José Alexandre Correia
Partner, IT Advisory