About Mark DanckwertsI have 13 years of experience in the insurance industry (locally and abroad) delivering audit and advisory services. During my time in London I facilitated the CFO Forum meetings and as a result I have a sound understanding of the burning issues faced by executives in the industry. I champion TCF related issues and projects and I am interested in your opinion and thoughts regarding TCF.
Author Archive | Mark Danckwerts
The South Africa short-term insurance industry is characterised by unrealised opportunities to reduce claims and operational costs and also improve customer service by enhancing core claims processes and technology.
Controlling claims costs, indemnity and operational risks is a key challenge for competitiveness and profitability. This challenge is compounded by efforts to satisfy the needs of key stakeholders such as customers, regulators, competitors and shareholders.